Our information on our referral process and forms are outlined below:
Rehability Australia accepts new referrals from a variety of sources including government departments, funding bodies, medical and health professionals, legal representatives, families and individuals. All new referrals will require completion of Referral Form or a 'Request for Service' from those under the NDIS.
Please refer to our Referral Form for new participants
Rehability Australia also accepts referrals for participants that are transitioning from other providers or agencies. In order to assist with a smooth transition into Rehability Australia, we require all referrers to complete our New Client Form.
Please refer to our New Client Form for participants transitioning to Rehability Australia.
Rehability Australia obtains consent from participants in order to collect, use and retain participant information and/or to disclose information (including assessments) to other parties. Each new participant will be requested to sign a consent form to enable our staff to liaise with stakeholders to assist in providing best client services.
Please refer download a Consent Form for completion
Our information on how to provide feedback or lodge a complaint is outlined below:
Rehability is dedicated to continuing to improve services to individuals accessing our organisation and regularly seeks feedback from consumers regarding satisfaction with our service provision, to assist with ongoing quality improvement.
Rehability Australia also has a responsibility to manage any complaints provided to the organisation. Rehability Australia has developed a ‘Complaint Management and Resolution Policy’ to manage all complaints to the organisation that following the principles of procedural fairness and natural justice as per the NDIS procedural Fairness Guidelines 2018 and the obligations under this legislation.
If you wish to provide feedback or a complaint, please download the Feedback Form or Complaints Form from this page and submit to Rehability Australia.
Our information on Incident Management is outlined below:
Rehability Australia has a commitment to ensuring serious incident reporting is adhered to as per the “National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018” and “Reportable Incidents document (2019).
Please refer to our Incident Management Policy for more details
All if our staff are tertiary trained and qualified
We work exclusive to direct service providers
Clinic, home or community based as online e-Rehab
Part of an Australia wide network of professionals