Our Resources

This area houses all of our important informaiton, including privacy information, referral forms, complaints forms and more.

Once downloaded and completed, please upload your form on the contact page.

privacy-policy

Referrals

Our information on our referral process and forms are outlined below:

Rehability Australia accepts New Referrals from a variety of sources including government departments, funding bodies, medical and health professionals, legal representatives, families and individuals. All new referrals will require completion of Referral Form or a 'Request for Service' from those under the NDIS.

Please refer to our Referral Form for new participants

Rehability Australia also accepts referrals for participants that are transitioning from other providers or agencies. In order to assist with a smooth transition into Rehability Australia, we require all referrers to complete our New Client Form. 

Please refer to our New Client Form for participants transitioning to Rehability Australia.

privacy-policy

Privacy and Consent

Our information on our privacy policy and consent is outlined below:

Rehability Australia respects and protects the personal privacy and dignity of all people and is committed to safeguarding the personal information that is provided to us. Our Privacy Policy outlines our commitment to privacy, confidentiality and our information management and allows us to manage personal information in an open and transparent way.

Please refer to our Privacy Policy for more details

Rehability Australia obtains consent from participants in order to collect, use and retain participant information or/or to disclose information (including assessments) to other parties. Each new participant will be requested to sign a consent form to enable our staff to liaise with stakeholders to assist in providing best client services.

Please refer download a Consent Form for completion

privacy-policy

Feedback and Complaints

Our information on how to provide feedback or lodge a complaint is outlined below:

Rehability is dedicated to continuing to improve services to individuals accessing our organisation and regularly seeks feedback from consumers regarding satisfaction with our service provision, to assist with ongoing quality improvement.

Rehability Australia also has a responsibility to manage any complaints provided to the organisation. Rehability Australia has developed a ‘Complaint Management and Resolution Policy’ to manage all complaints to the organisation that following the principles of procedural fairness and natural justice as per the NDIS procedural Fairness Guidelines 2018 and the obligations under this legislation.

If you wish to provide feedback or a complaint, please download the Feedback Form or Complaints Form from this page and submit to Rehability Australia.

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Incident Management 

Our information on Incident Management is outlined below:

Rehability Australia has a commitment to ensuring serious incident reporting is adhered to as per the “National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018” and “Reportable Incidents document (2019).

Please refer to our Incident Management Policy for more details

We have all the right
pieces to support you

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Trained Clinicians

All if our staff are tertiary trained and qualified

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Truly Independent

We work exclusive to direct service providers

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Tailored Programs

Clinic, home or community based as online e-Rehab

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Trusted Network

Part of an Australia wide network of professionals