Referrals
Our information on our referral process and forms are outlined below:
Rehability Australia accepts new referrals from a variety of sources including government departments, funding bodies, medical and health professionals, legal representatives, families and individuals. All new referrals will require completion of Referral Form or a 'Request for Service' from those under the NDIS.
Rehability Australia also accepts referrals for participants that are transitioning from other providers or agencies. In order to assist with a smooth transition into Rehability Australia, we require all referrers to complete our Referral Form.
For all referrals, please complete our Referral form via this link or QR Code.
Privacy and Consent
Our information on our privacy policy and consent is outlined below:
Rehability Australia respects and protects the personal privacy and dignity of all people and is committed to safeguarding the personal information that is provided to us. Our privacy policy outlines our commitment to privacy, confidentiality and our information management and allows us to manage personal information in an open and transparent way.
Please refer to our Privacy Policy for more details (available from our Administration team)
Rehability Australia obtains consent from participants in order to collect, use and retain participant information and/or to disclose information (including assessments) to other parties. Each new participant will be requested to sign a Consent Form to enable our staff to liaise with stakeholders to assist in providing best client services.
Feedback and Complaints
Our information on how to provide feedback or lodge a complaint is outlined below:
Rehability is dedicated to continuing to improve services to individuals accessing our organisation and regularly seeks feedback from consumers regarding satisfaction with our service provision, to assist with ongoing quality improvement.
Rehability Australia also has a responsibility to manage any complaints provided to the organisation. Rehability Australia has developed a ‘Complaint Management and Resolution Policy’ to manage all complaints to the organisation that following the principles of procedural fairness and natural justice as per the NDIS procedural Fairness Guidelines 2018 and the obligations under this legislation.
If you wish to provide feedback or a complaint, please download the Feedback Form or Complaints Form from this page and submit to Rehability Australia.